Volunteer Program Management
A guide for the optimal use of volunteers is critical. Develop a successful volunteer management plan working with all stakeholders and by focusing on the volunteer management lifecycle, including the process for planning, recruiting, training, scheduling, supervising, developing and soliciting feedback from volunteers.
Leadership Management & Human Resources(HR)
Discuss ways to engage your board of directors in your volunteer program and how the Executive Director sets the tone. Define the roles and responsibilities of major program stakeholders. Acquire skills to recruit, interview, screen, onboard, lead, manage, and develop volunteers. Gain skills to manage staff and volunteer relations. Delve into human resources for volunteer management including: roles of volunteers and interns, position descriptions, volunteer applications, interviewing effectively, performance management and terminating, retiring or “firing” a volunteer.
Most people fear public speaking, along with death and taxes! Becoming a good communicator is something you have to WORK at and give attention to. Oprah did not become *Oprah* overnight. Rather she had been speaking in front of groups and on radio/TV for many years and from a young age. Effectively communicating is extremely important to building relationships and working productively. This class helps you learn effective ways of introduction and follow-up communications with your prospects, volunteers and all stakeholders. You need the ability to build rapport and communicate effectively with your internal teams and external partners. Best practices using email, phone, in-person meetings, written correspondence and social media are covered. The 2-minute pitch and role play are used to facilitate learning.
Recruitment, Training & Retention Strategies
Explore recruitment strategies for various volunteer needs. Identify the ideal volunteer for the position and how to target that specific volunteer during recruitment. Learn effective orientation and training practices. Appropriate methods to recognize volunteers and increase retention will be discussed.
Public Relations (PR), Marketing & Social Media
Explore tools and techniques to get the word out about your nonprofit mission and volunteer opportunities. Develop a strategy to raise awareness, recruit volunteers, market special events, raise funds and more.
Learn how to apply project management tools and techniques to succeed at implementing programs and managing projects of any size and scope. Recognize ways to make your projects appealing to various audiences, including funders and volunteers. Students are encouraged to bring their project work in progress for interactive discussion and critique.
Program Evaluation & Measuring Impact
Conducting program evaluations is critical for demonstrating program impact to various stakeholders. Learn how to plan an evaluation, design a questionnaire, select evaluation methods, and interpret data to produce a cohesive evaluation report.
Developing Corporate Partners
Identify and comprehend the unique characteristics of corporate funders, the do's and don'ts in building corporate partnerships and what it takes to ultimately gaining their long-term support.
👉🏿 ENTERING THE TRAINING PROGRAM
To enter the program, interested applicants must:
- be fluent in English (written and spoken)
- have access to the internet
- be able to access Dropbox, Google Docs, OR Microsoft One Drive in order to download course materials
- have access to a strong wi-fi connection if using wi-fi
- have a computer, tablet, phone or other device able to connect to voice over IP (VOIP) for the audio during online training (this is not a problem for most computers) or if you don't have computer with VOIP capability, then you can call in over the phone using our call-in number
- have an email address to receive online session invites and course correspondence
- If possible, we prefer that you use a headset when participating in an online class as it gives better clarity (but this is not mandatory). If you have iPhone or smartphone earphones, those should work fine too. The aim is to avoid talking into the computer without earphones or a headset as there is too much background noise and it is muffled and staticy. (If you are doing any kind of video calls for your job or personally, it's always better to use a headset or earphones anyway.) This is not an endorsement and we don't get any commission for sharing this, but here is a good headset which can be ordered online from Walmart for less than $15 http://tiny.cc/0eorzx
To apply for the certificate program or courses:
- complete and submit VMG's Volunteer Management Training Program Registration Form with payment. Registration forms are located on the Register Today page or on the page with the schedule you are interested in. See links to schedules below.
⏳Don't miss Early Bird Registration
💻 Online Training Schedule
🪑 Classroom Training Schedule
To register, complete and submit the VMG Volunteer Management Training Program Registration Form and make payment. It's that easy! There is no application process required. Registration continues until classes are full. For classroom classes, walk-in registration on the day of class is not permitted, you must send in the registration form prior to class and before the registration deadline. Registration forms can be sent in by mail, fax or email. Volunteer Management Group's address, fax number and email address are on the form. You will receive an email from VMG confirming receipt of your registration form.
Registration for Individual Courses
Availability to register for an individual course depends on that particular schedule at that time. Please visit the schedule you are interested in to see if individual course registration is permitted. If so, fill out the registration form and mark the course(s) you plan to attend on the form.
Cancellation Policy: No Refunds
Registration is first come, first served. Space is limited. Due to space reservations, scheduling arrangements and instructor confirmations, all payments are final and non-refundable. Registrants unable to attend a scheduled class can have access to an online course recording. If the cancellation is due to VMG (for example, we did not reach our minimum number of students to run the class), your payment will be refunded.
Minimum enrollment must be met for a program or course to run. When maximum enrollment for the program is reached, the program will be closed and the names of interested registrants will be put on a wait list and notified on a first come basis if an opening occurs. Please register early to secure your seat.
Homework and Grades
This is a non-credit training program. While grades will not be given, students are offered the option to meet "VMG Challenge Assignments" assigned for each course by completing the challenge assignment and submitting the work to the instructor for feedback and critique. Instructors will only review work on a timely basis at the time the course is taught (not after you finish the series).
Students are required to be professional and, as a courtesy to the instructor and other students, be on time. If an absence is to occur, the student is responsible for notifying VMG beforehand. The VMG instructor maintains and submits attendance records for each class. For missed classes, VMG will provide a pre-recorded video that you can access online in order to stay on track with your training program.
👨🏿🎓 ACHIEVING YOUR CERTIFICATE
The Volunteer Management Training consists of completing the 8 courses listed at the top of the page under training curriculum. Upon completion of the program you will receive a Certificate of Completion issued by VMG. Attendance at each class is required. Partial attendance in any class does not count toward completion. Certificates will be mailed out within 4 weeks of program completion.
Below is a sample of certificate. Of course, your certificate will say VOLUNTEER MANAGEMENT CERTIFICATE and will have YOUR NAME on it. The border color may vary (purple, green or blue border).
Have more questions? Check out the FAQ's EMAIL OR CALL VMG 917-829-8344
Schedules, Fees & Registration
Online Training Schedule
Classroom Training Schedule